Refund policy

Return & Refund Policy

At Rooted in Grace, every item is made to order especially for you. Because of this, we do not accept returns, exchanges, or offer refunds for reasons such as ordering the wrong size, changing your mind, or buyer’s remorse.

Damaged, Defective, or Incorrect Items

Your satisfaction is important to us. If you receive an item that is damaged, defective, or you receive the wrong product due to an error on our part, we will gladly replace the item or issue a full refund at no additional cost.

To request a replacement or refund, please contact us within 7 days of receiving your order. Include:

Your order number
A brief description of the issue
Clear photos showing the damage, defect, or incorrect item

Once we review your request, we’ll work quickly to make it right.

Incorrect Shipping Address

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you have any questions about your order or this policy, please contact us. We’re happy to help and will respond as quickly as possible.

Thank you for supporting our small business!